Even in our electronic age, many organizations still use mailed or paper surveys for their satisfaction and market research. The lower costs associated with mailed surveys affords your organization the luxury of reaching more customers using the same budget. Mailed surveys work well when attempting to obtain negative feedback from dissatisfied customers.
Survey DesignTelcare will work closely with you to design a survey form which promotes higher response rates, while gently probing for the details you need. Because response rates tend to be lower for mailed surveys over telephone surveys, the visual design of the survey form takes on a critical role. We use a significant amount of white space and overestimate the area needed for comments to achieve an eye-pleasing design. Surveys can be in the form of:
Project LogisticsAfter the survey form is developed, Telcare will print the surveys with any database information pre-coded, so that respondents don't have to write their names, addresses, etc. Our high speed mailing equipment inserts, seals and stamps the survey package.
Response ReturnsTelcare owns a Business Reply license, so that your mailed survey responses come back to us. We then scan each response using high-accuracy scanning equipment. We also perform a random response verification on each batch. Each comment is manually typed to ensure a verbatim report. The data and comments are posted to our database, and immediately available to you via our Online Survey Report system.
Telcare has successfully sent hundreds of thousands of mailed surveys on behalf of our clients. Please contact our team today to learn more.
Matt Lambert, CCM, General Manager
“As the general manager of a golf and country club with over 1,000 homes, it is imperative that I keep the lines of communication open with the residents in my community. Telcare administered our latest member survey, and we were thrilled with the results we received!
Telcare proved to be very knowledgeable and experienced with the type of survey we needed, and we were very pleased with their level of professionalism and flexibility to our needs. We particularly appreciated Telcare's online reporting tools, because they allowed us to structure the results in a format that suited both our needs and the needs of our members.
The survey helped us identify the expectations of our membership, and as a result, we expect to achieve a higher level of satisfaction with our members. We look forward to working with Telcare again on our next survey.”