Our Customers Speak Out

Motorola, Radio Products America's Group

Jim Humphrey, Customer Care Manager, says this about the continuous end-user marketing and dealer Critical Link Satisfaction surveys that TeLCare performed:

"That program has been a tremendous success for us and helped us make significant improvements in overall customer satisfaction scores.  Sometimes we've found that we're just too close to see what's really important.  What it has really done is help identify the issues most important to our customers, so we can focus on them."  

Motorola, iDEN Customer Care

Scott Allen, Customer Satisfaction Supervisor, comments on our attention to detail:

"It has been a nice feeling knowing that when I need something new or an issue resolved, that TeLCare responds timely and accurately to all my requests."

Damon Corporation

Jim Johnson, Vice President Customer Service and Director of Total Quality Management, uses TeLCare throughout the organization. Damon, an RV manufacturer, has TeLCare survey their RV buyers as well as their dealer network.  Recently, Damon received the Recreational Vehicle Dealer Association’s (RVDA) Most Improved Dealer Satisfaction Index Award presented by the 37^th Annual National RV Trade Show.  Jim attributes the award to improvements that were facilitated by the data gathered by TeLCare.

"Our goal as a company is to improve in everything we do.  The Damon team also realizes that continuous improvement does not lie in the data itself but rather in our ability to transform data into useful information that in turn creates specific action to effect change.  The data is also used as a measuring tool to insure that the desired outcome is being achieved."

Kreepy Krauly

Leon Rawitz, Vice President Marketing, uses TeLCare’s mystery shopper survey to identify those dealers not recommending their automatic pool cleaning machine to prospective customers referred to the dealers by Kreepy Krauly’s 800 co-op advertising program.  Mr. Rawitz has this to say:

"I'm not easily impressed, however, TeLCare not only met my needs, they far exceeded my expectations.  Their professionalism in undertaking the project was impressive, and they took the time to truly understand what we were attempting to accomplish in our survey.  TeLCare put together the information in an array of graphs that went directly to the heart of the survey results.  They were even able to detect errors in our own database which our own personnel hadn't noticed."