Home Improvement & Repair
Explore Ways of Measuring Customer Satisfaction
In any economy, your best asset is always your home. Customers invest their money in home improvements and repairs to maintain and grow the value of that asset. Keeping satisfied customers in this field and implementing ways of measuring customer satisfaction are critical, because if they are satisfied, they will come back, and they will refer their friends.
Single Repair or Small Contract TransactionsThese transactions include single service repair visits not covered under a maintenance contract such as a plumbing repair, and small general contract jobs that can be performed in less than a few days, such as carpet installation. Because you hope that the customer will eventually return for additional services, and even better, to refer their friends and associates, Telcare recommends the following customer retention program:
Large Contract TransactionsThese transactions last usually from one week to a many months and can include more complex projects like remodeling. The initial contract and the completion of the work are the keys to the following customer retention program:
Ongoing Maintenance ContractsOngoing service transactions can include offerings such as single appliance/system or full home maintenance contracts. Most of these arrangements are contractual in nature and have a specific time period element and require renewal at the end of the time period. The initial contract and the renewal are the keys to the following customer retention program:
To obtain a quote for either of these great programs, as well as ways of measuring customer satisfaction, please contact Telcare today.
How do you know you need us?
Of course all companies and organizations can benefit from putting more effort into their customer retention programs. The question is...do you need our assistance? We've devised this easy 5-question test to determine your emphasis on customer satisfaction. The best part is that the questions are windows into how we can assist you!
Take this easy test and see how you do!